Terms & Conditions

Last updated: 28 August 2026

Welcome to Al-Taj Traders.

These Terms & Conditions explain the rules that apply when you use our website and purchase products from Al-Taj Traders.

By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

These terms apply to purchases made through the Al-Taj Traders online store.

1. About Us

This website is operated by:

Al-Taj Traders Limited

Registered address:
106 Skye Road
Rutherglen
Glasgow
United Kingdom

Email:
altajtraders368@gmail.com

In these Terms & Conditions:

"Al-Taj Traders", "we", "us" or "our" means Al-Taj Traders Limited.
"You" or "your" means the person using our website or purchasing our products.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce or commercially exploit our website content without permission.
Use our website in a way that could damage, disable or impair its operation.

We may update, modify or temporarily suspend parts of the website when reasonably necessary, including for maintenance, security or technical reasons.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information on our website are accurate and up to date.

However:

Product colours may appear slightly different depending on your screen.
Product packaging may occasionally differ from photographs.
Manufacturers may make reasonable changes to packaging, design or specifications.
Product availability may change without notice.

Where a product has important compatibility, technical or safety information, please read the relevant product page and supplied instructions carefully before use.

Nothing in these terms affects your legal rights where a product is not as described, is not of satisfactory quality or is not fit for its intended purpose.

4. Product Testing and Selection

At Al-Taj Traders, we aim to carefully research and select the products we offer.

Where appropriate, products may be tested as part of our product-selection process.

Our testing is intended to help us assess product quality, functionality and suitability.

Our own testing does not replace any manufacturer's required safety testing, conformity assessment, certification or legal compliance requirements.

Where applicable, products should be used in accordance with the manufacturer's instructions and safety information.

5. Prices

All product prices are displayed on the relevant product page.

Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error or where otherwise permitted by law.

Where applicable, taxes and delivery charges will be clearly displayed before you complete your purchase.

If you are a VAT-registered business customer and require specific VAT information, please contact us before placing your order.

6. Promotions and Discounts

From time to time, we may offer promotional codes, discounts or other special offers.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Only one promotional code may be used per order.
Promotional codes may have specific expiry dates or conditions.
We reserve the right to withdraw a promotion where reasonably necessary, provided this does not affect an order that has already been accepted.

Any specific terms applying to a promotion will be displayed alongside the offer.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.

We will accept your order when we confirm that the products have been dispatched or otherwise expressly confirm acceptance, unless applicable law requires otherwise.

If we cannot accept your order, we will normally contact you and, where you have already paid, arrange an appropriate refund.

8. When We May Cancel an Order

We may need to cancel an order in limited circumstances, including where:

A product is unavailable.
There is an obvious pricing or product-description error.
We reasonably suspect fraudulent or unlawful activity.
We are unable to fulfil the order due to circumstances outside our reasonable control.
A product cannot legally or safely be supplied.

If we cancel an order after you have paid, we will refund the amount you paid for the affected order.

We will not cancel an order simply to avoid honouring a valid price or promotion unless there is a genuine and obvious error or another legitimate reason.

9. Payment

Payment must be successfully completed using one of the payment methods offered at checkout.

Payment information is processed through our payment providers and secure checkout systems.

We do not normally have access to your complete payment-card details.

If payment is declined or cannot be authorised, we may be unable to process your order.

10. Delivery

We aim to dispatch orders within the timeframe stated on the relevant product page.

Estimated delivery dates are provided as guidance and can be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes, service disruptions or other unforeseen events.

We will make reasonable efforts to keep you informed if there is a significant delay.

Unless a different delivery period has been agreed with you, applicable UK online-selling rules require goods to be delivered without undue delay and generally within 30 days.

Delivery charges, where applicable, will be shown before you complete your order.

11. Delivery Address

You are responsible for providing an accurate delivery address.

Please check your delivery details carefully before completing your order.

If you realise that you have provided an incorrect address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

12. Risk and Delivery

For consumer purchases, responsibility for the goods remains with us until the goods come into the physical possession of you or a person you have identified to receive them, unless otherwise provided by applicable law.

If your order appears to have been lost, damaged or delivered incorrectly, please contact us so that we can investigate.

13. Returns and Refunds

Our Returns & Refund Policy explains how returns, refunds, exchanges and faulty products are handled.

Nothing in these Terms & Conditions limits your statutory rights.

For online purchases, consumers generally have a statutory cancellation period of 14 days after receiving the goods, followed by a further 14 days to return them after notifying the trader, subject to applicable exceptions.

Our separate 30-Day Returns Policy may provide an additional period for eligible change-of-mind returns.

Please read our Returns & Refund Policy before returning an item.

14. Faulty or Incorrect Products

If a product is faulty, damaged, defective, not as described or otherwise does not conform to the contract, please contact us.

We will assess the issue and provide the appropriate remedy required by applicable consumer law.

Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.

Nothing in these Terms & Conditions removes or restricts your statutory rights.

UK consumer law generally requires goods to be as described, of satisfactory quality and fit for purpose.

15. Your Right to Cancel

For eligible online purchases, you may have a statutory right to cancel your order without giving a reason.

Details of how to exercise this right, including the applicable cancellation period and return process, are provided in our Returns & Refund Policy.

You can communicate your decision to cancel by contacting us using the details on our website.

Where required by law, we will provide the appropriate refund, including applicable standard delivery costs.

16. Electrical and Electronic Products

Some products sold by Al-Taj Traders may be electrical or electronic products.

Customers should:

Read the supplied instructions before use.
Follow all safety warnings.
Use products only for their intended purpose.
Use compatible chargers, cables, power supplies and accessories where required.
Stop using a product if it appears damaged or unsafe.
Contact us if you believe a product may be faulty or unsafe.

Do not attempt to repair or modify an electrical product yourself if you believe it is faulty.

17. Intellectual Property

Unless otherwise stated, the content on this website, including:

Logos
Brand elements
Website design
Text
Original photographs
Graphics
Product descriptions created by us
Other original materials

is owned by or licensed to Al-Taj Traders Limited.

You may access and use the website for your personal and lawful shopping purposes.

You must not reproduce, copy, distribute, modify or commercially exploit our original website content without our prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

18. User Reviews and Customer Content

If you submit a review, photograph, comment or other content to us, you must ensure that:

It is truthful and based on your genuine experience.
It does not contain unlawful, offensive or misleading material.
You have the right to provide the content.
It does not infringe another person's intellectual property or privacy rights.

We may moderate or remove content where reasonably necessary, including where content is unlawful, abusive, fraudulent, misleading or otherwise inappropriate.

We will not knowingly present a review as genuine if we know it is not genuine.

19. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be:

Available without interruption.
Free from errors.
Free from viruses or other harmful components.
Compatible with every device or browser.

We may carry out maintenance, updates or improvements from time to time.

20. Links to Other Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

21. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits your legal rights relating to faulty, defective or misdescribed goods, or our liability for death or personal injury caused by negligence.

Subject to the above, we are not responsible for losses that:

Were not reasonably foreseeable when the contract was formed; or
Are outside our reasonable control.

Nothing in this section affects any rights or remedies that cannot legally be excluded or limited.

22. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
Strikes
Transport disruption
Courier disruption
Government action
Power or telecommunications failures
Cybersecurity incidents
Supplier disruption
Other events that could not reasonably have been prevented or anticipated

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

23. Privacy

Our Privacy Policy explains how we collect, use, store and protect personal information.

Please read our Privacy Policy for further information.

Your use of our website may also involve cookies and similar technologies. Please refer to our applicable cookie information and settings where provided.

24. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page together with the date it was last updated.

Changes will not retrospectively alter the terms of an order that we have already accepted, except where required by law or where otherwise agreed with you.

25. Complaints

We want to resolve customer issues fairly and efficiently.

If you have a complaint, please contact us with:

Your name
Order number, if applicable
Details of the issue
Any relevant photographs or supporting information

We will review your complaint and aim to respond as soon as reasonably possible.

26. Governing Law

These Terms & Conditions are governed by the law applicable in the United Kingdom.

If you are a consumer, nothing in these terms prevents you from relying on any mandatory consumer protection rights that apply to you.

Any dispute will be handled in accordance with applicable law and the appropriate courts having jurisdiction.

27. Contact Us

If you have any questions about these Terms & Conditions, an order or our products, please contact us: