Return Policy

Returns & Refund Policy

Last updated: 27 August 2026

At Al-Taj Traders, we want you to feel confident when you shop with us. If something isn't right with your order, please contact us and we'll do our best to resolve the issue quickly and fairly.

This policy applies to purchases made directly through the Al-Taj Traders online store.

1. Our 30-Day Returns Promise

We offer a 30-day return period for eligible products.

If you change your mind about your purchase, you can contact us within 30 days of receiving your order to request a return.

Items returned under our change-of-mind policy should be:

  • Unused and in resalable condition

  • Complete with the original packaging, accessories and included items

  • Not damaged through misuse, accident or improper handling

Some products may be subject to specific return restrictions where permitted by law. These will be explained on the relevant product page where applicable.

Our 30-day returns policy is in addition to, and does not affect, your legal rights as a UK consumer.

2. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible.

We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your legal rights.

Please provide:

  • Your order number

  • A description of the problem

  • Photographs or video where they help us understand the issue

Please do not attempt to repair or modify a faulty electrical product yourself, as this may make it more difficult to assess the problem and could create a safety risk.

If an item is faulty, your statutory consumer rights apply regardless of any warranty or guarantee offered by the manufacturer or Al-Taj Traders.

3. Your Legal Right to Cancel an Online Order

For most goods purchased online, UK consumer law gives you the right to cancel your order within 14 days of receiving the goods, without needing to give a reason.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

Where a valid cancellation is made under these rights, we will provide the refund required by law, including the cost of standard delivery where applicable.

These statutory cancellation rights are separate from our additional 30-day returns promise.

4. How to Request a Return

To request a return, please contact our customer support team using the contact details provided on our website.

Please include:

Order number:
Name:
Email address:
Reason for return:
Photographs/video, if relevant:

We will provide you with the appropriate return instructions.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

5. Return Condition

For a change-of-mind return, please return the product in a condition that allows us to assess it and, where appropriate, put it back into stock.

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, similar to how you would be able to inspect them in a shop.

If a product has been used or handled beyond what is reasonably necessary and its value has been reduced, the amount refunded may be affected where permitted by law.

This does not affect your legal rights where a product is faulty, not as described or otherwise does not conform to the contract.

6. Return Postage

For change-of-mind returns, the customer is generally responsible for the cost of returning the item unless we have agreed otherwise.

If the product is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it so that we can provide the appropriate instructions.

We will not use this policy to restrict any return or refund rights you have under UK consumer law.

7. Refunds

Once your return has been received and assessed, we will process any applicable refund.

Where you exercise your statutory cancellation rights, refunds will be made within the timeframe required by law.

Refunds will normally be made to the original payment method used for the purchase.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

8. Exchanges

Where appropriate, we may offer an exchange for an alternative or replacement product.

If an item is faulty or does not conform to the contract, we will provide the remedy required by applicable consumer law.

9. Items That Cannot Normally Be Returned

Certain products may be excluded from change-of-mind cancellation rights where the law permits this.

Examples can include:

  • Personalised or customised products

  • Products that deteriorate or expire rapidly

  • Certain sealed products that cannot be returned for health or hygiene reasons once unsealed

Where a particular product has a specific restriction, this will be clearly communicated before purchase.

These exclusions do not remove your legal rights where goods are faulty, not as described or otherwise fail to meet the requirements of UK consumer law.

10. Proof of Purchase

We may ask for reasonable proof that the product was purchased from Al-Taj Traders, such as your order number, order confirmation or other evidence of purchase.

11. Our Commitment to You

We believe returns should be straightforward and fair.

If something goes wrong with your order, please contact us first. We will work with you to understand the problem and find an appropriate solution.

We will always aim to deal with returns and refunds fairly and in accordance with applicable UK consumer protection law.

12. Contact Us

If you need help with a return, refund, faulty product or any other order issue, please contact Al-Taj Traders through the customer support details provided on our website.

Al-Taj Traders Limited

We aim to respond to customer enquiries as quickly as possible.

Important

Nothing in this policy limits or excludes any legal rights you may have under UK consumer protection law.

Where your legal rights provide a remedy that is more favourable than the terms of this policy, your legal rights will apply.